Thank you for choosing Hostoral. We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our WordPress hosting services.
1. Information We Collect
We collect:
- Account and billing information: your name, email address, billing details, and any other information you provide to us.
- Support information: messages and details you send when you contact us or request a website migration.
- Technical information: your IP address, browser type, device information, and how you use our website.
Payments are handled by third-party payment processors. We do not store your full credit card number.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our hosting services
- Process payments and manage your account
- Communicate with you about your account and our services
- Provide support and complete migrations you request
- Analyze website usage and keep our services secure
- Meet legal obligations and enforce our Terms of Service
3. Data Sharing
We do not sell your personal information. We share it only as needed with service providers who help us run our business, including payment processors, infrastructure and hosting providers, and analytics providers such as Google Analytics. We may also disclose information when required by law or to protect our rights, property, or safety.
4. Websites You Host With Us
You control the content and any visitor data on websites you host with us, and you are responsible for your own website’s privacy obligations. We access this data only as needed to provide the service, give support, keep our systems secure, or comply with the law.
5. Data Location and Retention
Your website is stored in the data center region you choose at checkout. Our service providers may process account and analytics information in other countries. We keep personal information only for as long as needed to provide our services, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Analytics
We use cookies and similar technologies to keep our website working, remember your cart and login, and understand how visitors use our website. You can control cookies through your browser settings, but some parts of the website may not work without them.
8. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To make a request, email info@bd.hostoral.com. If you are in the EU, EEA, or UK, you may also complain to your local data protection authority.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@bd.hostoral.com or write to Hostoral, 3014 Esters Ct, Irving, TX, United States.
